What are the products you offer?

Do your products have different materials?

• Yes, we offer different materials that suit your needs and preference. Whichever you're comfortable with. We have the materials available:
  
  • Poly-Knit
  • Poly-Mesh
  • PRO-Wick

Can I place my order online?

• Of course, you can. The following are the ways you can place your order:
  
  1. Online
  2. On the phone
  3. On chat
  4. Via email

Is someone available to help me with my order?

• Of course! You can Live Chat with one of our employees or call Customer Service at (866)-257-1304 or phone us at (254) 271-4558 to obtain help with your order.

I want customized T-shirts, Polo, Tank Tops or Hoodies. Is your price the lowest of all?

• Our prices are always the lowest in the market for T-shirts, Polo, Tank Tops or Hoodies. We can assure you that there will be no company in the market that can provide a lower price and faster turnaround than our company.

What does production time mean?

• Production time refers to the period it takes to make your customized order in our production facility. The time is on business days, Monday through Friday, excluding holidays.

Can I return the product and get a full refund if I didn't like the outcome?

• No. This is the reason why we are sending you proofs for your approval before we start production. Approving the proof means that you agree with the design, colors, textures, etc.

What happens if there is a mistake with my order?

• If there is a production error, we will replace your order without any questions asked.

Will I see a proof before my order goes into production?

• Yes! A digital proof will be sent to you by email for your approval. Once the proof is approved, the order will be sent to production.

Will I be notified if the order has been shipped?

• You will be notified via email once the order has been shipped which includes the tracking number.

Do you keep my art on file?

• Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Where do I send my artwork?

• Simply upload it to our website and attach it to your order, and we'll take it from there. You can also send it to sales@customtshirttoday.com or utilize the chat box on the site and directly send it to our Customer Care Representative.

What image file types can I upload?

• We highly recommend you send a vector-based file in EPS, AI, or PDF format. If you have a raster-based image such as PSD, PNG, or JPG, please send it in the actual size it will be imprinted on your T-shirts, Polo, Tank Tops, or Hoodies. We suggest you send the highest resolution file you have available. The highest resolution files work best.

Is it OK to use copyrighted or licensed material for my customized order?

• We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when copying orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission to reproduce logos, trademarks, and copyrighted material.

Can I use multiple artwork designs for my customized T-shirts, Polo, Tank Tops or Hoodies order?

• Yes absolutely! Feel free to upload as many as you'd like, or you can also email us your designs.

I have questions, and it is not listed here. What should I do?

What are PromoBucks?

• PromoBucks are credits that you can apply to your next purchase. Think of them as our thank you for choosing us. These credits reduce your pre-tax total, making your future orders even more affordable.